Privacy Policy

This Privacy Policy explains how Cookie Dept collects, uses, and protects your personal information when you visit or make a purchase from our website.

WHO WE ARE

Cookie Dept is an independent cookie brand operated by Mooies Couture Cake House.

If you have any questions about this Privacy Policy or how we handle your information, don’t hesitate to get in touch with us at:
hello@cookiedept.com

WHAT INFORMATION WE COLLECT

When you use our website or place an order, we may collect:

Name
Email address
Phone number
Billing and delivery address
Payment details (processed securely via third-party providers)
Order history

We may also collect technical data such as:

IP address
Browser type
Device information

HOW WE USE YOUR INFORMATION

We use your information to:

Process and fulfil orders
Deliver your purchases
Communicate with you about your order
Provide customer support
Improve our website and services
Send marketing communications (only if you opt in)

PAYMENT INFORMATION

All payments are processed securely through third-party providers.

We do not store or have access to your full payment details.

MARKETING COMMUNICATIONS

If you subscribe to our mailing list, we may send:

product updates
weekly drops
promotions

You can unsubscribe at any time via the link in our emails.

SHARING YOUR INFORMATION

We only share your information where necessary, including:

delivery partners (for shipping your order)
payment providers
website and analytics services

We do not sell or rent your personal data to third parties.

DATA RETENTION

We retain your information only as long as necessary to:

fulfil orders
meet legal obligations
resolve disputes

YOUR RIGHTS (UK GDPR)

You have the right to:

access your personal data
request corrections
request deletion of your data
withdraw consent for marketing

To exercise your rights, contact us at:

📧 hello@cookiedept.com

COOKIES

Our website uses cookies to:

improve your browsing experience
analyse website traffic
personalise content

You can manage or disable cookies through your browser settings.

DATA SECURITY

We take reasonable steps to protect your personal information from unauthorised access, misuse, or disclosure.

CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time.

Any changes will be posted on this page.

CONTACT

For any privacy-related questions: