Terms and Conditions
TERMS & CONDITIONS
These Terms & Conditions govern your use of the Cookie Dept website and services.
By placing an order, you agree to the terms outlined below.
ABOUT US
Cookie Dept is an independent cookie brand operated by Mooies Couture Cake House.
PRODUCT INFORMATION
All products are baked fresh to order.
Due to the handmade nature of our cookies, slight variations in appearance may occur.
ORDERS
All orders are subject to availability and acceptance.
We reserve the right to cancel or refuse any order at our discretion.
PRICING
All prices are listed in GBP (£) and include applicable taxes unless stated otherwise.
We reserve the right to change prices at any time without notice.
PAYMENT
Payment must be made in full at the time of purchase.
We accept secure payment methods via our website.
DELIVERY
Delivery timeframes are estimates only and are not guaranteed.
Once orders are dispatched, they are handled by a third-party courier.
Cookie Dept is not responsible for delays caused by courier services.
RETURNS & REFUNDS
Due to the perishable nature of our products, we do not accept returns.
Refunds or replacements may be offered in cases of:
damaged items
incorrect orders
Claims must be made within 24 hours of delivery.
ALLERGENS
Our products may contain:
gluten
dairy
eggs
nuts
Full allergen details are available on product pages.
LIMITATION OF LIABILITY
Cookie Dept shall not be liable for any indirect or consequential loss arising from the use of our products or services.
INTELLECTUAL PROPERTY
All content on this website, including images, branding, and copy, is the property of Cookie Dept and may not be used without permission.
CHANGES TO TERMS
We reserve the right to update these Terms & Conditions at any time.
CONTACT
For any questions regarding these terms:
